Chatbots: A Simple Introduction

We have a quite few a well-known chatbots around us. Do you know them?

Apple's Siri, Amazon's Alexa, Microsoft's Cortana, and Google’s Google Assistant - all these are human-made virtual assistants. In the early stage of their life spans most of these assistants started out as chatbots and eventually encompassed more sophisticated functionalities.

What is a chatbot?

A chatbot is basically an application that we use to communicate with websites, social media, and our devices. These days most tech-savy businesses use deploy chatbot to build up primary communication with customers and other stakeholders.

You can call a chatbot your digital assistant, who will understand and follow your instruction and command. Chatbots reply fast, though the basic ones give preformatted information only. In most of the cases, they reply quickly and accurately.

How do chatbots reply to us?

The answer is in the question itself. It is a software and is programmed to respond to commands and queries by analyzing the keywords, question patterns of our request. The software identifies and filter the relevant words, questions in its built-in-database. This is the primary and most crucial task of a basic chatbot. After the analysis is done, it replies to the customer with the relevant response within the fraction of a second.

Do chatbots just answer pre-set questions?

AI powered chatbots do more than answer questions- they learn and refine their own serving capabilities. The more the users punches in queries, commands and tasks, the more accurate the results will be. The software learns and adapts to the user’s inputs.

Which is the best chatbot for my business?

A chatbot is your customer service agent who never sleeps. Servion Global Solutions predicts that 95% of customer interaction will be handled without human agents by 2025.

As AI and machine learning technology permeates deeper into our daily lives chatbots shift brackets from the “nice to have” to the “must have”. There are a plethora of chatbots available with various capabilities priced at different price points. As with other computer applications the more the customization required on the chatbots the more the investment required in terms of programming hours and you need to choose one not just according to your current needs but rather on future business requirements.

A well designed and deployed chatbot enhances customer experience while significantly reducing overhead expenses.

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